Risk vs Customer Experience, a battle as old as time…

Well, for starters, their goals are perfectly misaligned.

Imagine that you’re a Customer Experience executive who’s been tasked to deliver best-in-class digital experiences. Your first move is likely looking…

Why Insurance Carriers Should (and shouldn’t) Be Worried About Lemonade

Did Lemonade kill the Combined Ratio?

We’ve seen it with cable, retail, transportation, you name it.

Monopolies make great investments until the competitive moat is breached. Failing to pay…

In order to understand digital behavioral intelligence, one needs to first understand behavioral intelligence.

And in order to understand behavioral intelligence, one needs to first understand emotional intelligence.

Emotional Intelligence (EQ) has been around for decades and refers to an individual’s understanding of their emotions and how those emotions influence…

Face-to-Face is now “Faceless”…

Not too long ago, most financial service transactions were done face-to-face.

Whether you were applying for a new credit card, a mortgage, or a life insurance policy, you would likely sit down with an agent to fill out your application.

That agent, like any good salesperson…

ForMotiv

ForMotiv is the first-ever Digital Behavioral Intelligence company. ForMotiv’s AI-powered “Digital Polygraph” measures behavior and predicts intent.

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