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Risk vs Customer Experience, a battle as old as time…

Well, for starters, their goals are perfectly misaligned.

Imagine that you’re a Customer Experience executive who’s been tasked to deliver best-in-class digital experiences. Your first move is likely looking…


Politics is the topic that we love to hate. It’s everybody’s dirty little secret that we enjoy a good scandal. Don’t fret though, this isn’t about politics, it’s about Machine Learning — though I suppose it is also a bit about politics.

Regardless of what side of the political fence…


The Insurance Landscape is Changing

The way Zappos claims to be a “customer service company that happens to sell shoes,” Lemonade is claiming to be a “technology company…


Why Insurance Carriers Should (and shouldn’t) Be Worried About Lemonade

Did Lemonade kill the Combined Ratio?

We’ve seen it with cable, retail, transportation, you name it.

Monopolies make great investments until the competitive moat is breached. Failing to pay…


Assessing risk is the most important decision financial service companies make every single day.

And when making important decisions, you need as much information as possible.

And information today means data.

The amount of data we create, collect, and analyze today is enough to give Freddie Kruger nightmares.

With that…


Why Understanding Digital Body Language is Imperative in Business Today

Personally, I’d be petrified, as I’m sure you would be.

Now imagine a teacher walking out of a classroom immediately after passing out an exam.

Or a drug agency giving you…


In order to understand digital behavioral intelligence, one needs to first understand behavioral intelligence.

And in order to understand behavioral intelligence, one needs to first understand emotional intelligence.

Emotional Intelligence (EQ) has been around for decades and refers to an individual’s understanding of their emotions and how those emotions influence…


Face-to-Face is now “Faceless”…

Not too long ago, most financial service transactions were done face-to-face.

Whether you were applying for a new credit card, a mortgage, or a life insurance policy, you would likely sit down with an agent to fill out your application.

That agent, like any good salesperson…


People say that what’s old eventually becomes new again. If you pay close attention to modern UX design practices and also remember your high school biology, you’ll find a great example.

But it’s not beards I’m talking about, even though Darwin would get much respect from some members of the…


But first, some history on the impact of A.I. in insurance

The companies that embraced the “Digital Shift” have thrived, while the companies and business models that ignored it or were slow to adopt an Internet/mobile strategy have wilted.

Hopefully, as the surviving…

ForMotiv

ForMotiv is the first-ever Digital Behavioral Intelligence company. ForMotiv’s AI-powered “Digital Polygraph” measures behavior and predicts intent.

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